Refund policy
At QAVION, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 2 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Certain items such as personal care products, intimate items, and customized products are not eligible for return.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or videos of the item
- A brief description of the issue
We will arrange a replacement or refund at no additional cost.
Order Cancellation
- Orders can be canceled within 12 hours of purchase.
- Once an order has been processed or shipped, it cannot be canceled.
Non-Refundable Items
The following items cannot be returned or refunded:
- Personal care & hygiene products
- Customized or personalized items
- Gift cards
- Final sale items
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping service.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Email:Qavion.store@gmail.com
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (UAE Time